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Need help? 0121 772 5955
Need help? 0121 772 5955


This Privacy Policy describes how Twilight Pharmacy (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you use our website (the “Website”) and the services we offer, including online consultations (the “Services”).

Information We Collect

We collect several types of information from and about users of our Website and Services:

  • Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, date of birth, and health information you provide during consultations.
  • Usage Data: This includes information automatically collected when you use the Website, such as your IP address, browser type, operating system, referring URL, pages visited on our Website, and the time and date of your visit.
  • Consultation Information: This includes information you provide during online consultations with our pharmacists, such as your medical history, symptoms, and medications you are taking.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and operate the Services;
  • To process your online consultations and provide you with appropriate healthcare advice;
  • To verify your identity and prevent fraud;
  • To send you important information about the Services, including confirmations, invoices, and technical notices;
  • To respond to your inquiries and requests;
  • To improve the Website and Services;
  • To comply with legal and regulatory requirements.

Your Rights

You have certain rights regarding your personal information:

  • Access: You have the right to request a copy of the information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate information we hold about you.
  • Erasure: You have the right to request that we erase your personal information.
  • Restriction: You have the right to restrict the processing of your personal information.
  • Objection: You have the right to object to the processing of your personal information.
  • Withdrawal of Consent: Where you have consented to the processing of your personal information, you have the right to withdraw your consent at any time.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.


We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure, so we cannot guarantee the security of your information.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.

Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children under 18.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Website.

Contact Us

If you have any questions about this Privacy Policy, please contact us here

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